Work on Your Weaknesses...Sometimes.

One of the best teams I’ve ever been a part of occurred over the past few years.  I was on a board of a local nonprofit that was making a major transition.  The board assigned a team to lead the [...]

I am not a patient person, but as I get older, I have learned the value of patient communication.

A decade ago, when we formed People Centric Consulting Group, we decided to implement a strange policy that was not widely used at the time.  We installed an “open time off” policy.  Essentially, [...]

We recently helped a client analyze a survey they had conducted trying to understand what benefits and activities were valued most by their employees.  This particular company worked very hard on its [...]

Anyone who has ever attended school knows that humans live in a constant state of conflict.  The conflict is between a natural desire for all of us to be part of the village and our natural desire to [...]

When I was at 3M, I was assigned to a team to look at the quality and profitability of a longtime product.  When the team leader assembled the team, he quickly learned that many of the operators [...]

One of the most challenging skill sets of any good manager is delegation.  We often hear even experienced managers talk about how it is just easier to do it yourself than to delegate work to another [...]

A long time ago, I worked with someone who was clearly not doing their job. They were regularly missing deadlines and their quality of work was so poor that everyone around them often had to redo it. [...]

Employee engagement is one of the most powerful predictors of organizational success.  If your employees are more engaged, your organization is safer, more profitable, more productive, and provides [...]